Free Starter plan — up to 10 properties
Maintenance tracking built for property managers
Stop chasing emails and phone calls. PropLog gives your agency one place to manage maintenance issues, coordinate tradies, and give landlords real-time visibility.
The Problem
Sound familiar?
Property managers spend hours every week chasing maintenance updates across emails, texts, and phone calls.
Maintenance buried in emails
Tenant requests arrive via email, text, and phone. Nothing is centralised, and things slip through the cracks.
No proof of work completed
Tradies say the job is done, but there are no before and after photos. Disputes become your word against theirs.
Landlords asking for updates
Property owners want to know what is happening with their investment. You spend hours compiling reports manually.
Slow response times
Without a system, urgent issues sit in someone's inbox. Tenants chase you for updates you don't have.
No audit trail for disputes
When issues go to tribunal, you need evidence. Scattered records across systems won't hold up.
Coordinating multiple tradies
Keeping track of which tradie is assigned to which job, who has responded, and what is outstanding is a full-time job.
The Solution
Everything your agency needs
Photo evidence at every stage
Tenants upload photos when reporting. Tradies upload before and after photos. Every job has visual proof, timestamped and stored permanently.
Complete maintenance timeline
Every action is logged with timestamps: reported, assigned, in progress, completed, confirmed. Full audit trail per property.
Tradesperson management
Maintain your tradie database with ABN verification. Assign jobs in one click and they receive everything they need by email.
Landlord visibility
Property owners get read-only access to their properties. They see the full maintenance history, photos, and status — without needing to ask.
Signed links — no app required
Tenants and tradies access PropLog via secure signed links. No login, no app download. Works on any device, any browser.
Tenant confirmation loop
After a tradie completes work, the tenant confirms or rejects. This closes the loop and creates a dispute-proof record.
Four steps to documented maintenance
Tenant reports
Tenant clicks a link, describes the issue, and uploads photos. No app needed.
You assign a tradie
Review the issue and assign it to a tradesperson from your list in one click.
Tradie documents
Tradesperson uploads before and after photos directly from their phone.
Tenant confirms
Tenant reviews the work and confirms completion. Full audit trail saved.
The moments the record earns its keep
You won't think about PropLog most days. These are the days it pays for itself.
At the tribunal
A tenant disputes a repair from 18 months ago. You produce the timestamped photos and their own confirmation in 30 seconds.
When an owner asks
"What's been done on my property this year?" — answered with a link to the timeline, not a Saturday afternoon of compiling.
When your best PM resigns
Years of context stay in the timeline instead of walking out the door. The next PM picks up where the record left off.
When the insurer wants proof
Maintenance evidence, photographed and timestamped — exported as a pack in the format claim assessors expect.
Questions
Questions from property managers
Common questions about using PropLog for your agency
The free Starter plan supports up to 10 properties. The Professional plan covers up to 100 properties at $149/month, and Enterprise handles up to 500 at $299/month. All plans include unlimited issues and photo uploads.
No. Tradies receive a secure email link to access and update their assigned jobs. They can upload before and after photos directly from their phone browser. No login or app download required.
Yes. Landlords get read-only access to their properties. They can see every issue, photo, status update, and timeline entry. You control what they can see through role-based permissions.
Maintenance history is tied to the property, not the tenant. When tenants move out, the full record stays with the property. This history becomes an asset that builds over time.
Issues are categorised by urgency level when reported. You can prioritise and assign jobs based on urgency, and all stakeholders are notified via email and SMS for time-sensitive issues.
Absolutely. All data is stored on AWS servers in Sydney, Australia. We use bank-level encryption and are compliant with Australian privacy laws. Your data never leaves Australian shores.
Ready to streamline your maintenance?
Join property managers across Australia who trust PropLog to document every job.
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