Official WhatsApp Business API — approved by Meta
Maintenance reports from the app tenants already use
Tenants report maintenance by sending a WhatsApp message — no app to install, no account, no password. Every message becomes a timestamped, permanent record attached to the property.
WhatsApp maintenance reporting, defined
WhatsApp maintenance reporting lets tenants raise property issues by messaging a verified WhatsApp number instead of installing a tenant app or logging into a portal. PropLog guides the tenant through category, description, photos, and urgency — then logs the issue, notifies the property manager, and keeps the full conversation as a timestamped record.
The best app is the one that's already installed
Tenants deal with maintenance a few times a year. They won't install, update, and remember a password for an app they open that rarely — so reporting has to live where they already are.
- Download and install before the first report
- Account, password, and forgotten-password loop
- Opened a few times a year, deleted when storage runs low
- Every install skipped is a report that never arrives
- Works in the app tenants open every day
- One-time verification, then every report is one message
- Web link fallback for anyone without WhatsApp
- Nothing to install, update, or remember — for anyone
Nobody installs anything
The full maintenance loop — report, assign, quote, evidence, approval — runs over WhatsApp and signed links.
Tenants
Report an issue by messaging PropLog on WhatsApp. A guided conversation captures the category, description, photos, and urgency — then logs it with a reference number.
Tradespeople
Receive job assignments on WhatsApp, accept or decline in one tap, submit quotes, and upload before/after photos from the phone browser. No app, no account.
Property managers
Get notified the moment an issue lands, with photos and urgency already captured. Triage and assign from the dashboard; approvals can happen over WhatsApp.
Landlords
Review and approve quotes from a secure link — the same phone, no portal password. Only agent-reviewed quotes ever reach them.
Jobs land where tradies actually look
Job assignments arrive on WhatsApp with the address and issue details. The tradie accepts in one tap, quotes with a message, and uploads before/after photos from their phone browser — documented the moment it happens, no chasing required.
Try the tenant flow yourself
Message PropLog on WhatsApp at +61 450 262 958 and report a test issue.
Try it on WhatsAppLow friction in, strong evidence out
Easy reporting isn't a convenience feature — it's how the record gets built at all.
The tenant who never reports
Small issues go unreported until they become big ones. When reporting is one WhatsApp message, problems surface while they're still cheap to fix.
The app nobody installed
Tenant portals fail at the install step. There is no install step here — WhatsApp is already on the phone, already signed in.
The message that became evidence
A WhatsApp thread on someone's phone proves nothing. The same report through PropLog is logged, timestamped, and kept with the property permanently.
Questions
Questions about WhatsApp reporting
How maintenance reporting works without apps, accounts, or passwords
No. Tenants report maintenance by sending a WhatsApp message from the app already on their phone, or by opening a shareable web link in any browser. There is no app to install, no account to create, and no password to remember.
A tenant messages PropLog on WhatsApp. After a one-time identity verification (name, lease address, email code), a guided conversation captures the issue category, a description in the tenant's own words, photos, and urgency. The issue is logged with a reference number and the property manager is notified immediately.
Every property also has a shareable signed link that opens in any browser on any device. The reporting flow is the same — category, description, photos, urgency — with no account or app required either way.
Yes. PropLog uses the official WhatsApp Business API, approved by Meta. Tenants verify their identity once per phone number, and every conversation is tied to a specific property and logged in the audit trail. Data is hosted on AWS in Sydney, Australia.
No — tradespeople never install anything either. They receive job assignments via WhatsApp or SMS, accept or decline in one tap, submit quotes, and upload before/after photos from their phone browser through a signed link.
Yes — that's the point. Unlike a WhatsApp thread on a personal phone, every report through PropLog is captured in the tenant's exact words, timestamped, attached to the property, and preserved permanently in the maintenance timeline. It's evidence, not just chat.
Nothing extra. WhatsApp reporting is included on every plan, and tenants, tradespeople, and landlords are always free. Agencies start on the free Starter plan (up to 10 properties, no credit card); Professional is $149/month for up to 100 properties.
Keep reading
Related resources
Tenant Maintenance Requests
How tenants report issues through secure links — no app, no login required.
Read more →Photo Evidence for Property Maintenance
Before-and-after photos at every stage. Visual proof that protects your agency.
Read more →Property Maintenance Software Australia
The complete maintenance tracking system built for Australian property managers.
Read more →Give tenants a way to report they'll actually use
WhatsApp reporting is included on every plan — free for tenants, tradies, and landlords.
Free Starter plan — No credit card required — Official WhatsApp Business API