No app required — works in any browser
Tenant maintenance requests, without the friction
Let tenants report issues with photos via a simple link. No app download, no login, no barriers. Every request is documented and tracked automatically.
Under a minute to report an issue
No app to download, no account to create. Just a link and a phone.
Click the link
Tenant opens the secure property link in any browser.
Describe the issue
Select category, set urgency, and describe the problem.
Upload photos
Take photos of the issue and upload directly from the phone.
Submit
One tap to submit. You get notified instantly.
Tenants won't download your app
Tenants interact with maintenance a few times a year. Asking them to download, install, and maintain an app for that is unrealistic.
- Requires app download and installation
- Account creation with email and password
- Regular updates needed
- Low adoption — tenants won't bother
- Click a link — that's it
- No account, no password
- Works in any browser, any device
- Near 100% adoption — zero friction
Features
A complete tenant request system
Signed links
Each property has a unique, secure link. Tenants click it to report issues. No login, no password, no friction.
Photo uploads
Tenants photograph the issue and upload directly. You see exactly what they see before anyone visits.
Automatic categorisation
Tenants select the issue category and urgency level. Issues are pre-sorted for your review.
Instant notifications
You receive an email the moment a tenant submits an issue. Urgent issues trigger immediate alerts.
Confirmation loop
After work is completed, the tenant receives a link to confirm or reject. This closes the loop with evidence.
Works on any device
Responsive design works on phones, tablets, and computers. Tenants use whatever device they have.
Every request lands on the record, not in an inbox
When reporting takes under a minute, tenants use the system — and everything they report becomes evidence.
"We never reported that"
Every report is logged the moment it's submitted — in the tenant's own words, with their photos and a timestamp.
The 11pm text message
Issues land in the system instead of on your personal phone — documented, categorised, and visible to the whole team.
The follow-up call
Tenants can see the status of their request without ringing you. Fewer chasing calls, calmer tenancies.
Questions
Questions about tenant requests
No. Tenants access PropLog through a secure signed link unique to their property. They don't need to create an account, remember a password, or download an app.
As a property manager, you generate a unique link for each property. Share it with tenants via email, text, or include it in your lease documentation. Tenants bookmark it for future use.
Tenants select an issue category, describe the problem, set the urgency level, and upload photos. The form takes less than a minute to complete.
Yes. Each link is cryptographically signed and tied to a specific property. Links cannot be guessed or reused for other properties. The tenant can only submit issues for their own property.
Yes. After submitting, tenants can see the status of their reported issues. They also receive email notifications when the status changes.
You receive an email notification immediately. The issue appears in your dashboard with the tenant's photos and description. From there, you assign a tradesperson and the process flows through to completion and tenant confirmation.
Keep reading
Related resources
WhatsApp Maintenance Reporting
Tenants report issues from the app they already use — no install, no account.
Read more →Photo Evidence for Property Maintenance
Before-and-after photos at every stage. Visual proof that protects your agency.
Read more →Maintenance Tracking for Rental Properties
Track every maintenance event with timestamps, photos, and full accountability.
Read more →Make maintenance reporting effortless for tenants
Signed links, no app, no friction. Every request documented with photos.
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