A tenant disputes a repair from 18 months ago
Find the job, export the photos and the tenant’s own sign-off. The tribunal sees what happened, not who remembers it best.
Property maintenance, run on WhatsApp.
Tenants report, tradies send photos, agents approve. All in WhatsApp, with no app. Every step lands on the property’s record.
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How it works
One job, three people, all in WhatsApp.
Nobody downloads anything or remembers a password. Landlords join by WhatsApp invite and approve quotes from a secure link.
Runs the day from WhatsApp
- New issues arrive with an Acknowledge button
- Approve or reject quotes with one reply
- STATUS, URGENT and OVERDUE on demand
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Proplog
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“What’s actually been done on my property this year?”
Every owner asks it eventually. Most agencies answer by searching inboxes, text threads and a tradie’s camera roll. With PropLog, you send one link.
Check a property’s historyEvery message lands in the property’s logbook.
The chats are the workflow. The record is what stays: every report, photo, quote and sign-off, in order, with who did it and when.
- Open it from any browser, or share it with the owner
- Filter to photos, costs or compliance
- Kept through new tenants, staff and agencies
4 Roseberry Avenue, Randwick
50C8448A/ No power, electrical fault
Issue reported on WhatsApp
Sarah Mitchell, tenant
Assigned to Ray Adams Electrical
Priya Nair, property manager
Before photo uploaded
Ray Adams Electrical
After photo uploaded, marked complete
Ray Adams Electrical
Repair confirmed by tenant
Sarah Mitchell, tenant
Kept with the property after the tenancy ends
app.proplog.com.au/properties/4-roseberry-avenue
When someone asks for proof, you export it.
Photos, timestamps, sign-off and the audit trail for any job, as one PDF. Ready for an owner, an insurer or a tribunal.
Maintenance evidence pack
4 Roseberry Avenue, Randwick NSW 2031
- Reported
- Tue 6:54 am, on WhatsApp
- Tenant’s words
- “The switch trips whenever we plug the fridge in.”
- Trade
- Ray Adams Electrical, ABN verified
- Outcome
- Confirmed by tenant, 4:02 pm
Photo evidence
- Before, on arrival
- After, RCD replaced
Audit trail
5 events and 3 people, each one timestamped and attributed.
- Capture time on every photo
- Tenant sign-off as a formal step
- Who did what, and when
- Survives staff and tenant changes
The day you need the record, it is already there.
Your senior PM resigns
The history stays with the properties. Whoever takes over sees every job, every trade and every photo.
An owner asks what was done this year
Send a link to the property’s record instead of spending a Saturday assembling one.
An insurer asks for proof of maintenance
Dated photos of regular upkeep, attached to the property and ready when the assessor asks for them.
What’s in the product.
All featuresGetting the report in
- WhatsApp reporting
- Tenants report in a chat they already use. Category and urgency captured as they go.
- Agent alerts on WhatsApp
- New issues, quotes and overdue jobs come to you, with a one-tap reply.
- Property link
- A shareable link per property for tenants who prefer a form. No account needed.
Getting the job done
- Trade assignment
- Keep your own list of tradespeople, ABN-verified, and assign in a click.
- Quote approval
- Tradie quotes, you review, the owner approves. Each step is logged.
- Forms and checklists
- Safety checks and pre-work declarations completed on site, with photos.
Keeping the record
- Property timeline
- Every issue, photo and status change on one timeline that stays with the address.
- Audit trail
- Who did what and when, for every action, on every job.
- Evidence packs
- Export any job as a PDF for an owner, an insurer or a tribunal.
- Owner access
- Landlords get read-only access to their own properties, free.
What agencies ask before they start.
Pricing and billing questionsNo. PropLog runs alongside it. Your PMS handles leases and rent; PropLog handles maintenance and the evidence trail that goes with it.
No, but most do. New issues, quote approvals and STATUS checks come to WhatsApp, so you can act from your phone. Assigning tradies and reviewing the full record happen in the web dashboard, which is always there too.
They report on WhatsApp or through a link, with no app, account or password. They verify once, and every report after that starts with a single message.
Photos go up through a signed link in their phone browser, with nothing to install. Most tradies see the point quickly: the before and after protects them too.
Add your properties, invite your team and log the issues you have open today. There is no migration. The record starts with your first job.
They are yours. Export photos, timelines and audit logs at any time, on any plan. Because history is attached to the property, it keeps its meaning through staff and agency changes.
PropLog is Australian owned and every record is hosted on AWS in Sydney. Organisations are ABN-verified before they can hold records.
Start the record with your next repair.
Free for up to 10 properties. No card and no migration: log the jobs you have open today and build from there.