Reference · Quick lookup
WhatsApp Commands for Agents
Once you're set up, most of what you'd do on the PropLog dashboard has a WhatsApp shortcut too — checking on jobs, approving quotes, nudging a tradesperson who's gone quiet. Here's every command in one place.
Last updated 13 August 2026
Getting there
Message +61 450 262 958 from the mobile number on your PropLog account — PropLog recognises you automatically as an Admin or Property Manager. First time through, you'll be offered a quick tour; skip it, or just send any command below to jump straight to your dashboard.
HELP
Send HELP any time to see this list inside WhatsApp itself.
Your dashboard — always available
Send any of these any time to see where things stand.
STATUSA one-line summary of your open, urgent, and overdue jobs, plus any quotes waiting on you.
ISSUESYour open issues, shown as tappable options — pick one to review or act on it.
URGENTJust the high and critical priority issues, if you only have a minute.
QUOTESAny tradesperson quotes waiting for your approval.
OVERDUEJobs that have been in progress for more than 5 days with no update.
HELPShows this exact list, right inside WhatsApp.
INVITE <phone>Invites a tradesperson by phone number — add a name after it if you like, e.g. INVITE 0412345678 Bob Smith.
INVITE OWNER <phone>Invites a landlord to view a property's maintenance history. PropLog will ask which property.
Once you've opened a specific issue
Tap an issue from ISSUES or URGENT, and these become available:
ACKAcknowledges the issue, so the tenant knows you've seen it. Only shows while the issue is newly submitted.
STATUSShows the next steps this issue can move to — acknowledge, start work, mark complete, and so on.
COMMENTAdd a note to the issue's timeline. PropLog then asks whether the tenant should see it or it stays internal.
CALLGet the tenant's phone number for this issue, if they've verified one on WhatsApp.
When a job runs overdue
If a job's been in progress for 5+ days with no update, PropLog messages you about it automatically with these options attached — or send OVERDUE from your dashboard if exactly one job qualifies.
NUDGESends the tradesperson a reminder on WhatsApp asking for an update.
CALLGet the tradesperson's phone number.
REASSIGNUnassigns the job so you can hand it to someone else from your dashboard. This clears the current tradesperson — it doesn't pick a new one for you.
Responding to a quote
When a tradesperson submits a quote — or you send QUOTES with exactly one waiting — PropLog asks you to:
APPROVEApproves the quote and forwards it to the landlord.
REJECTDeclines the quote. Add a reason on the same line, e.g. REJECT too expensive — or just send REJECT and PropLog will ask for one.
A few things worth knowing:
- Case doesn't matter. status, Status, and STATUS all do the same thing.
- Been quiet for a few hours? If your WhatsApp session's gone idle for a while, your first message back can get treated as skipping the welcome tour rather than a command. If nothing seems to happen, just send it again.
- Most commands only work from your main dashboard. Mid-way through something — like writing a comment — your next message is treated as part of that, not a new command.
- Anything WhatsApp can't do — like assigning a specific new tradesperson, or looking at photos — is one tap away. Every reply includes a link back to your full dashboard.